Urania日本語

Urania Support

  • App: Urania — AI fortune-telling (iPhone, iPad and Android)
  • Provided by FUJII WORKS, K.K. (developer name "株式会社フジイワークス" on the App Store and "Fuji-Studio" on Google Play)

Contact

  • Email: admin@fworks.studio
  • Please put "Urania" in the subject line and, as far as you can, tell us your device (iPhone / Android), OS version, app version and what happened.
  • Please do not include your date, time or place of birth or other reading information in the email (we will ask if we need it).
  • We reply by email in the order we receive messages.

Frequently asked questions

How do I cancel my subscription?

Subscriptions are cancelled in the store. Deleting the app or your account does not cancel a subscription.

  • iPhone / iPad: Settings app → your name → Subscriptions → Urania → Cancel Subscription
  • Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → Urania → Cancel subscription

A subscription renews automatically unless you cancel it at least 24 hours before the end of the current period. After you cancel, you can keep using paid features until the end of the period you have paid for.

I changed phones / my purchase is not showing

Tap the restore-purchases button on the app's purchase screen. You need to be signed in to the store with the same Apple ID or Google account you used to buy. If that does not help, email us at the address above.

I want a refund

Apple and Google process payments, so refunds are handled through each store.

How do I delete my account?

You can delete it in the app. If you have already deleted the app, see Request account deletion.

About readings and AI text

Urania's readings and conversations are created by AI. Fortune-telling is for entertainment and is not professional medical, legal, financial or other advice. If you see text that seems wrong or offensive, tap "Report" next to it. See the AI and Safety Policy for details.

Who can use Urania?

People aged 16 or over.

Policies