Urania日本語

Urania — Request account deletion

  • App: Urania — AI fortune-telling
  • Provided by FUJII WORKS, K.K. (developer name "株式会社フジイワークス" on the App Store and "Fuji-Studio" on Google Play)

This page explains how to request deletion of your Urania account and the data associated with it.

Delete in the app (fastest)

  1. Open Urania
  2. Open "Settings" (the gear button at the top right of Home) → "Account" → "Delete account"
  3. Confirm deletion

Deletion takes effect immediately and cannot be undone.

If you deleted the app or cannot open it (request by email)

  1. Email admin@fworks.studio with the subject "Urania account deletion request".
  2. In the message, please include:
    • how you signed in (Sign in with Apple, Google sign-in, or no sign-in)
    • if you know it, the user ID shown in the app
    • any other contact address, if different from the one you are writing from
  3. We will delete the account after confirming that it is yours, and let you know by email when it is done. We may ask additional questions to confirm.
  • If you used the app without signing in and have deleted the app, we cannot link the data to you, so we may be unable to delete it on an email request. In that case the data is handled as described in Section 13 (Retention) of the Privacy Policy.
  • Please do not include your date or time of birth in the email.

Data that is deleted

  • Profile (date, time and place of birth, display name, gender)
  • Partner information for compatibility readings
  • Reading results and in-depth reports
  • Conversation history
  • Push notification tokens

Data that is kept, and for how long

  • Reading records, AI safety-check records and reports: unlinked from you, and may be kept for the periods in Section 13 of the Privacy Policy (reading and safety-check records: 3 years from creation; free-text notes in reports: 1 year; server access logs: up to 90 days).
  • Consent records: may be kept in a form that does not identify you, to the extent needed to prove that consent was obtained.
  • Sales accounting records: kept for the period required by law.

About subscriptions

Deleting your account does not cancel a subscription. Please cancel it in the store first (steps on the Support page).

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